Paid Social Media Marketing Results

Every year there seems to be a hot new product or technique to hit the SEO field. In the first quarter of 2019 two big items stood out above the rest. The first being the new Google Search Console and Mobile Indexing. The second, Paid Social Search and the question of value. Now, the first topic we believe to be HUGE when it comes to quality results for our clients business. For a long time now most owners of websites have been fully aware of the need for responsive mobile applications. However, most site owners and even site managers, are still not aware that Google is now utilizing a mobile first indexing platform. You can check back throughout this month, as we are going to be publishing a series of reports about this change. This post however relates to the second topic.

Paid search is quite possibly the best thing to happen for marketing your business online. However, with growing options, many clients question which vehicle to “stick” their money in. Now, as Google AdWord certified professionals, we know our opinion is a bit biased. However, it doesn’t mean we are wrong. Yes, we believe Google is STILL the best “bang for your buck” when it comes to paid search. Yet, we would also be ignorant if we didn’t do our research to take a look at the numbers. From Yelp to Bing, Facebook to Google, business owners have lots of options when it comes to cost per click advertising. Search Engine Land, possibly the best SEO informative website in the world, recently published the article below about Social Paid Search. Their findings are needless to say, EXTREMELY helpful if you’re considering your CPC and CPA numbers.

Paid social, even print tops SEM as marketing priorities for SMBs, survey finds

Paid social top channel, paid-search 9th. In the survey of 1,000 SMBs, social media advertising was the overall top marketing priority. The data comes in the 5th edition of BrandMuscle’s “State of Local Marketing” report (registration required). The survey population consisted of franchisees, dealers, retailers and channel partners, 73 percent of which had only a single location and 50 percent of which had fewer than five employees.

The report is lengthy and contains numerous findings, but it is notable that social media advertising beats out paid-search by a wide margin. The latter ranks 9th on the list; even traditional print advertising beats it. Only display advertising is lower.

Source: BrandMuscle State of Local Marketing 2019

Perceptions of most effective tactics. The BrandMuscle respondents were also asked about the perceived effectiveness of a broad range of marketing tactics. In the chart below, the winners were (their own) websites and Facebook. That was followed by email. SEO and paid search were seen as somewhat effective but were utilized much less than the top tactics. (The survey segmented responses by marketing sophistication level.)

SEO, which was not a choice in the ads chart above, was a one time the top SMB marketing tactic. But it was eclipsed a couple of years ago by organic social media.

Previous third party surveys indicated SMB confusion or frustration in understanding the ROI of social media. But there’s evidence that a major driver behind SMB marketing strategies is competition, not ROI. However, this explanation doesn’t fully account for the significant gap between paid search and paid social in the BrandMuscle survey.

In the 2018 edition of the State of Local Marketing report, Facebook and paid search were seen as roughly equally effective. SEO was seen as more effective than both and websites outranked all other tactics, as they did in the 2019 survey.

Source: BrandMuscle State of Local Marketing 2019

Lack of expertise potentially to blame. The fact that “website” is seen as the most effective marketing tactic suggests that SMBs don’t fully understand consumer behavior and are relying on last-click ROI thinking to guide their perceptions. In addition, the majority of SMBs in the market don’t have professional in-house marketing people and don’t work with agencies. Accordingly, they may blame the channel or tactic when their own lack of expertise or skill results in a mediocre outcome. This has been a historical problem with SMB experiences with paid search.

Why you should care. One of the “positive” findings, most of the SMBs in the survey recognized that their marketing was not keeping up with consumer behavior. Less than a third of respondents judged their marketing programs “up to date.” And 84 percent wanted to learn more about marketing to improve their performance. This indicates an ongoing appetite for more education.

Facebook is benefitting from its ubiquity and some relatively simple ad options for small business owners. Paid search may be struggling because of the complexity of self-service campaign management. Automated tools for SMBs, such as Smart Ads and Local Ads, may be an answer. But if these survey results can be generalized to the larger population of local businesses, Google and Microsoft have their work cut out for them.